تخفيضات

Return and Refund Policy

Return and Refund Policy

Last Updated: January 5, 2025

Thank you for shopping with VIP-Services!
We value your satisfaction and aim to provide a seamless shopping experience. If you’re not fully satisfied with your purchase, this policy outlines your rights and options regarding returns and refunds.

Interpretation and Definitions

Interpretation

Words with capitalized initials have specific meanings outlined below. These definitions apply equally whether the terms appear in singular or plural form.

Definitions

  • Company (“We”, “Us”, or “Our”): Refers to VIP-Services.
  • Goods: Items available for purchase on our website.
  • Orders: Your request to purchase Goods from us.
  • Service: Refers to our website.
  • Website: vip-services.site.
  • You: The individual or entity accessing or using the Service.

Your Order Cancellation Rights

You can cancel your order within 30 days without providing a reason.
The cancellation period begins the day you or a third party (excluding the carrier) takes possession of the delivered Goods.

How to Cancel Your Order

To exercise your right to cancel:

We will process your refund within 14 days of receiving the returned Goods. Refunds will be issued using your original payment method, and no fees will be charged.

Conditions for Returns

To qualify for a return, the following conditions must be met:

  • The Goods must have been purchased within the last 30 days.
  • The Goods must be in their original packaging.

Non-Returnable Goods

The following items cannot be returned:

  • Custom-made or personalized Goods.
  • Goods that deteriorate rapidly or are past their expiration date.
  • Goods unsealed after delivery for health protection or hygiene reasons.
  • Goods inseparably mixed with other items after delivery.

Note: Sale items are non-refundable unless required by applicable law.

Returning Goods

Return Address:

Ziadia 05 Rue Ziadia 10, Constantine 25000, Algeria

You are responsible for return shipping costs and risks, including loss or damage during transit. We recommend using an insured, trackable shipping method. Refunds cannot be issued without receipt of the returned Goods or proof of return delivery.

Refund Process

  • Standard Refunds: Only regular-priced Goods are eligible.
  • Gifts:
    • If marked as a gift at purchase, you’ll receive a gift credit upon return.
    • If not marked as a gift, the refund will go to the gift giver.

Contact Us

If you have any questions or need further assistance: